Effective date: 1 July 2024. This Privacy Policy applies to LV Victoria Warragul Pty Ltd (ABN 73 703 617 118), trading from Melbourne VIC, Australia, and to our website at https://lvvictoriawarragul.online.
Our commitment to your privacy
LV Victoria Warragul Pty Ltd respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act. This policy explains how we collect, use, disclose, store and secure your personal information, and how you can access or correct it.
What information we collect
We only collect personal information that is reasonably necessary for the professional business and consulting services we provide. This may include:
- Your name, position and organisation name.
- Your email address and preferred contact details.
- Information you provide when requesting a quote or making an enquiry through our website.
- Business information you share with us when engaging our consulting services, such as operational, financial or strategic documents.
- Technical data such as your IP address, browser type and pages visited, collected through our website.
How we collect information
We collect information directly from you when you complete a form on our website, send us an email, enter into a service agreement with us, or otherwise communicate with us. We may also collect limited information automatically when you browse our website, such as through analytics tools or cookies.
Why we collect and use your information
We collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and providing quotations for our services.
- Delivering professional business and consulting services to you or your organisation.
- Managing our business relationship, including invoicing, record-keeping and contract administration.
- Improving our website, services and client experience.
- Meeting legal and regulatory obligations that apply to our business.
Disclosure of personal information
We do not sell or rent your personal information. We may disclose it to service providers who assist us in operating our business (such as website hosting, analytics or secure document storage providers), to professional advisers, or where disclosure is required or authorised by law. Where we engage third-party providers, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.
Overseas disclosure
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles.
Data quality, security and retention
We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date. We hold information in secure electronic systems and apply appropriate technical and organisational safeguards against misuse, interference, loss and unauthorised access, modification or disclosure. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, to meet contractual or legal requirements, and then securely destroy or de-identify it.
Cookies and analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve functionality. You can set your browser to refuse cookies or alert you when cookies are being sent; doing so will not prevent you from using most features of our website.
Access and correction
You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out of date or incomplete. To make a request, please email us at ceo@lvvictoriawarragul.online. We will respond within a reasonable period and, where access or correction cannot be provided, we will explain why.
Complaints and privacy enquiries
If you have a concern about how we have handled your personal information, please contact us first so we can resolve the matter promptly. Email your complaint to ceo@lvvictoriawarragul.online and we will acknowledge and investigate it in accordance with our obligations under the Australian Privacy Principles. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and the effective date at the top of the policy will be updated accordingly.
Contact us
For any questions about this Privacy Policy or our privacy practices, please contact LV Victoria Warragul Pty Ltd (ABN 73 703 617 118) by email at ceo@lvvictoriawarragul.online.